Appointments and clinical hours
All visits must be scheduled in advance, without exception.
Only the Ontario Health Card is accepted at the clinic and must be presented at every appointment. Patients unable to present a valid health card are not elligible to receive health services from the Family Health Team.
Both clinics are open Monday through Friday between 8:30-4:30 pm. Appointments are required.
We offer afterhour coverage for emergency matters between 5:00-8:00 pm, Monday through Friday, with a scheduled appointement, in one of our 2 clinics. Please see the Contact Us section to find out which clinic is open for your evening appointment.
In order to allow sufficient time and to assign the right health care professional to adress your needs, it is important to inform the medical secretaries of the exact nature of your problem.
All Family Health Team patients can receive health care from a family physician, a nurse practitioner or registered nurse. If your family physician is unavailable or if your problem does not require a physician intervention, an encounter with the nurse practitioner or the registered nurse will be offered. On referral, patients have also access to other health care professionnals such as social worker, psychologist, pharmacist, dietiican and the diabetes educational team.
Please arrive 15 minutes prior the scheduled time of your appointment. This time is essential to collect important information (updating contact information, questionnaires and pre assessment forms required by the Doctor, vital signs monitoring,paiement if applicable), therefore, optimizing time spend with the health care provider.
Here is a non-exclusive list of the services for which you can see your physician/nurse pratitioner:
- Regular or follow-up visit
- Emergency appointments (given within a 24-48 hour periode)
- Infant exam
- Annual exam (frequency required for your condition is to be discuss with your physician)
- Minor surgical procedure or IUD insertion
- Prenatal follow-up
- Follow-up of complex disease such as diabetes or heart disease.
Missed appointment and late arrivals
For every late arrival of more than 10 minutes or missed appointment, we reserve the right to apply one of the following measures :
- Move your appointment to later in the day ;
- Move your appointment to another day ;
- Or ask you to contact the receptionist to reschedule your appointment at a later date.
You are required to provide us with at least 24 hours notice to cancel or change an appointment. Failure to do so will result in the following measures:
- a written notice in your medical record ; and
- a $20 fee charged per missed or late appointment that must be paid before scheduling your next visit ;
- after three missed appointments or three delays, a patient’s registration with our clinic can be terminated without appeal nor additional notification.
After-hour services and during statutory holidays
To get help after business hours, Call TELEHEATH ONTARIO at 1-866-797-0000. This is a free service, confidential and available 24/7. A nurse will provide you with advice and recommandations on your health issue.
Non-insured services and procedures
The signed authorization can be faxed at 613-590-7351 or 613-745-5670.
According to the Protection of privacy Act, your medical chart must be retained with us for a minimal period of 10 years.
Your pharmacist will fax us a medication renewal request that will be return once your doctor has reorder your treatment.
A minimum of 72 business hours is required for any renewal request; however, it is possible that a longer delay is required when your health professional is not available.If the last renewal was done more than 6 months ago, your provider may refused to renew it or renew only a small quantity. Consequently, an appointment for the reevaluation of your health condition will be planned.This measure is designed to ensure effective and safe monitoring of your medication.
If narcotics is part of your treatment plan, a signed contract with your family physician is required and must be respected. If this contract is not respected, we reserve the right to stop prescribing narcotics and your status as a patient to the Family Health Team will be reassessed. In the absence of your doctor, it is up to the surrogate doctor to decide whether or not to renew your prescription.
For any questions or concerns about your test results, you are welcome to book an appointment with your physician for further discussion.
Confidentiality and privacy protection
Violence free workplace
All of our FHT's employee must be respectful towards our clientele. In return, no aggressive behavior will be tolerated by any of our patients. Any unacceptable behavior may lead to a warning (verbal / written), the postponement of an appointment or even the cancellation of your registration as a patient of the clinic.
Click here for more info.?
https://www.esfestottawa.ca/upload-ck//Workplace violence policy.pdf ( Delete this link)
Communication is key to maintaining harmonious relationships. Any comments or suggestions are always welcome and are essential to improve your experience at the EOCFHT. For this purpose, we encourage you to share your comments through your doctor or other staff. You are also invited to complete the annual Patient Experience Satisfaction Survey available during the fall - winter season.
For any formal complaint, submit this in writing to the attention of the Executive Director of EOCFHT. A follow-up will be done within 7 days of the reception of the complaint.