Contact Us for our Opening Hours

News

Ocean by Cognisant MD

What is Ocean?

Ocean is software used in the healthcare system that allows the EOCFHT to interact with patients in a secure manner. Whether it is for completing a questionnaire related to your health in the waiting room or by receiving an electronic message from your doctor, the information is sent directly to your electronic medical record.

Why did I receive an email from Ocean?

A team member wishes to communicate with you; we will first need to obtain your email address and your consent to do so. If you consented, you may receive a message from Ocean cognisant Md from your health care professional for the following reasons:
 

• To share the results of your last exams or other information related to your health.
• To ask you to complete questionnaires before or after your visit.
• Or to inform you about a referral to a specialist.

Why does it ask my date of birth?

By confirming your date of birth, it securely verifies your identification and is a way to limit the risk that the information will be directed to a third party or intercepted maliciously.

This is a way to ensure that a message is delivered to you securely.

Once this information is verified, you can then access the secure message from your health care professional.

How do I let the Team know that I’ve seen the message?

At the bottom of the page containing your sent secure message, a check box indicating that you have received this message is available.

* It is important to add a check mark in this space to confirm receipt of the message as this notifies the professional.*