Question 1

Where is the clinic located?

Accepted Answer

The East Ottawa Family Health Team has two clinics.

The Orleans Clinic can be found at:

1811 Boulevard St-Joseph st, Orleans, Ontario K1C 7C6.

The Overbrook-Forbes Clinic can be found at:

225 Donald Street, Suite 120, Ottawa, Ontario, K1K 1N1.

Question 2

My doctor is leaving practice...what does this mean for me?

Accepted Answer

Follow this link for all the information.

Question 3

Are you accepting new clients?

Accepted Answer

No, unfortunately we are not currently accepting patients.

Question 4

Comment puis-je faire renouveler une prescription de médicament?

Accepted Answer

Contact your pharmacy and ask them to fax us the prescription renewal request (Orléans 613-590-7351, Overbrook 613-745-9520) . Your doctor will then be able to process your request. 
Allow at least 3 business days.

Question 5

How do I access emails sent by my doctor through Ocean?

Accepted Answer

Open and read your healthcare provider's email.
If they contain personal health information or require you to fill out forms, there will be a blue web link in the body of the message. Clicking on the link will take you to an encrypted page where you can view your message and secure forms.
To access your secure message, enter your date of birth. Depending on the provider, there may be additional security questions to validate your identity.
Read the secure message. If there are any attachments, download the files via the Download button before continuing.
Click “Next” to move on to your forms. If there are no forms, you can close the window.
Once you have completed your forms, your responses will automatically be sent to your patient file for the provider to review.

Follow the link below for a video demonstration.
https://www.oceanmd.com/patients-guide -to-ocean/#

Question 6

How can I make an appointment?

Accepted Answer

You can make an appointment by phone:

Contact the Orleans clinic at 613-590-0533.

Contact the Overbrook-Forbes clinic at 613-745-2228.

Question 7

How can I contact your clinic?

Accepted Answer

To contact the clinics you can call the following phone numbers:

Orléans Clinic: 613-590-0533

Overbrook-Forbes Clinic: 613-745-2228

Question 8

What is the OCEAN platform?

Accepted Answer

OCEAN is a secure messaging platform used by our staff, including your doctor to send you your lab requisitions, completed documents, important reminders or forms to complete before your next scheduled appointment and more.

Question 9

Do you have an emergency clinic?

Accepted Answer

Yes, we have emergency clinics in the evening between our two sites from Monday to Friday. You must call us at 8:30 am the same day because availability is limited.

Important Notice – September 25th

Foire aux questions